Our Pulte built home is less than 3 years old—AND—it has cracked and separated exterior brick/mortar, cracked drywall and floor tiles, doors and windows that are out of square (one window is jammed), diagonal cracks in drywall above door and window frames, caulk separating from baseboards, doors, windows, soffit, and siding; a broken roof truss stringer, and numerous cracks in the foundation.
I know there are many homeowners dealing with similar issues (search online for “Pulte Reviews and Complaints”). Unfortunately, knowing that other new Pulte homes are falling apart at the seams does not make me feel any better. Since I am not sure how to explain what I am dealing with now, without explaining some of what I have already been through — I will just go back to the beginning and start there.
Pulte New Home Nightmare
March 2016—we bought a new Pulte house in a 55+ Del Webb community. We thought that a newly built house would not have as many problems as an older home, but we were wrong. I have never seen such a poorly built house; the quality of the construction is terrible.
Since I moved into this house a few months before my husband did, I ended up dealing with a long list of issues by myself. Major stress! The first time it rained, the roof began leaking into the front bedroom and the garage. I was upset. It took a few weeks of arguing with Pulte before they sent a roofer out to investigate.
While the roofer was inspecting the valley near the right side of the front arch, he noticed a small metal square sitting on the corner of the flashing. He said, “What is this thing doing here?”
When he lifted the square “thing” up, I could see a big gap in the flashing there (I did not have a ladder, but I did have a camera with zoom lens). Since I wanted to take a few photos, the roofer left the metal square lying on the shingles next to the flashing for a few minutes. Here are 2 of my photos of the flashing on both sides of the front arch:
On March 21, 2016–our home inspector did note that the flashing in these areas was ‘suspect’ in his final inspection report (he also included a photo). He said that these areas should be inspected by a roofer to ensure that the flashing/counter flashing had been installed properly. We gave the report to the Pulte field manager. Three days later, right before we closed on the house, we were assured that all repairs had been made.
However, when the roofer lifted the ‘small metal square’ off the corner of the flashing on June 16, 2016, I could see that the original gap was still there. The small metal square the roofer removed is not in the home inspector’s photo (below).
Sigh. For the next hour, I stood on the ground below and watched as the roofer repeatedly tried to close the gaps. In frustration, he complained that it was impossible to make flashing fit correctly around such uneven brickwork. See how the bricks are hanging out beyond the edge of the flashing? What a mess!
The roofer kept taking the flashing apart and trying again, but the gap in the flashing reappeared every time he attempted to make it align with the brick. He finally gave up. He said that the bricks in this area needed to be removed and redone correctly by whoever had done the brick and mortar, because dealing with sloppy brickwork is NOT the responsibility of a roofer!
Because of the bricks, I could see that this was not going to be a quick or easy fix. In spite of hours of work, all that the roofer had been able to do was make the flashing gaps a little smaller. (How he got tar up onto the soffit above, I am not sure).
As I stood there staring up at the nightmare on my roof, I felt totally overwhelmed. The situation had not gotten any better. There was a possibility of more rain in a few days, and I could easily see that the roof was going to leak again. I was extremely concerned about additional rainwater falling into the house. On top of everything else, I am allergic to mold.
About a week later, after a pallet of brick was delivered to my house, Pulte sent out a few of their people to start working on the bricks around the front arch. Soon after they arrived, the workers began pulling bricks out and tossing them from the roof to the ground.
A rectangular sheet of particle board was placed over the center of the cement below, but there were also bricks falling down onto the sides where there was no protection at all. I asked them to stop for a few minutes, so I could bring out some broken-down cardboard boxes to cover the rest of the cement. I didn’t need a damaged walkway.
At some point during all of this, Zone 3 of the in-ground sprinkler system started to leak underneath the sod on the right side of my yard. This was the 3rd time that a section of the sprinkler system had malfunctioned, but at least a sprinkler leak in the ground is not as frightening as a leaking roof. I turned the water off.
Watching the front of the roof being torn apart and looking at the swamp in my yard, I felt like I was sinking. Adding insult to injury, my front door looked like it had been damaged before it was painted. Why did the builder install a door in this condition on a new house?=========
WHY, after seeing such a lack of quality and craftmanship, did we buy this house?
In order to have a new house built, a non-refundable percentage of the final purchase price (‘earnest’ money) has to be paid in advance. After that point, if the prospective buyer decides not to buy the house even for very legitimate reasons, the builder does not have to return the earnest money.
In regards to the front door, I did notify Pulte of the problem and they sent out a painter with a brush and a small can of mahogany gel stain. However, the mahogany gel stain was so thick that the painter had difficulty trying to spread it evenly on the door. Hard to believe, but the appearance of the door was a little worse by the time the painter left.
I couldn’t take it anymore. In my eyes, the Pulte door began to look like the entrance to homeowner hell. So I drove down to the local Lowe’s Home Improvement store and bought a front door that didn’t look battered and abused. I paid Lowe’s to install it for me and then I painted the trim. Immediately, the front entry looked much better. Thank you Lowe’s!
A few days after I had the front door replaced, the French doors at the opening of the office room caught my eye. Oh no! What now?! For some reason, the doors no longer lined up vertically or horizontally with each other. How could this be? The doors were even when we did the final walk-through with the home inspector only 2 1/2 months ago! I had no clue why they had suddenly shifted so dramatically, until I looked up and saw the strange alignment of the strike plates above the French doors.
I called the Pulte customer service rep (the same one who was handling the roof) and asked him to send someone out to look at the French doors. To make a long story short — I found out that the wall on one side of the French doors was not even with the wall on the other side. So the frame was installed with a ‘twist.’ Then someone must have repositioned the strike plates above the 2 doors in an attempt to align them (instead of moving a wall). After that, the stress of the uneven walls on the twisted frame quickly started to warp and crack the doors. I think it’s a good thing that this defect revealed itself so quickly, because the builder only has a 1 year warranty on doors.
After new French doors (with frame) were delivered, the wall on the left was moved in a little and the frame with both doors easily fell into place. The carpenter had to take off a baseboard, move the wall, put the baseboard back on again, repair the drywall, and then repaint. It would have been easier and less expensive (and less stressful on the homeowner) if all of this had simply been done right while the house was being built.
There was another smaller door upstairs in the furnace/air conditioning room by the attic, and it would not close because it was hanging on a slant. I guess no one had the time to do this door right either. All that it needed was wider and longer screws. Unbelievable! By this time, I was very annoyed with this Pulte built home. I was tired of dealing with numerous construction issues, big and small, day after day after day. Frustration! Here is a short video that I made while trying to close this little misaligned door. It is easy to hear the growing anger in my voice!
On June 24, 2016–The repair of the roof flashing and the brick/mortar in the surrounding areas was finally completed. It looked good to me. I was so relieved! The gaps in the flashing were gone, and rain didn’t leak into the house from that area anymore. BUT THEN–
11 months later (on May 23, 2017), I looked up and saw that the brickwork Pulte had done on the left side of the arch was already falling apart. Look at it!
God help the homeowner! When will this nightmare end? Brick/mortar repairs should last longer than 11 months! Unfortunately, the house was 14 months old when this happened. Brick and mortar only have a one year warranty.
There was a thunderstorm with strong winds predicted for the weekend, so there really was no time to spend arguing over warranty work. I was worried about water intrusion again, so I quickly found an experienced local brick mason (Everardo Torres) through Home Advisor–and we paid for the repair ourselves. The brickwork that Everardo did was perfect.
People often say that home ownership is the epitome of the great “American Dream.” I think NOT. In retrospect, we would have been better off if we had purchased some land and a tent, instead of spending our hard-earned savings on this house.
I will end this blog here. I’m tired. Someone please send me a smile and a hug! 🙂
Part 2 of my story will be about the foundation problems. Signs of foundation movement began to appear in August 2016. Harbingers of things to come!